All regular priced items may be returned within 30 days of the fulfillment date at the customer's expense. Items must be unworn/unwashed with the original packaging and hangtags attached and sent back to our office in Vancouver, Canada. A note referencing your name and order number must be included with the return. If for some reason your items did not have any tags attached, please contact us immediately at firstname.lastname@example.org.
Prior to generating a return please contact email@example.com with your order # and reason for the return. Once confirmed, our customer service will provide you with a return address and instructions on how to proceed.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any regular priced item that is returned more than 30 days after delivery.
Warranty Policy (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your banking statement again.
If still not seeing the funds on your statement, please contact your credit card company. Please note it may take 3-7 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and our customer service team will get back to you with instructions on how to complete your exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Prior to generating a return please contact firstname.lastname@example.org with your order # and reason for the return.
All customers are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Your package may require a signature upon delivery. Should no authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary.
*COVID-19 NOTE: Please note shipping timelines may be affected and delayed as a result of COVID restrictions. In the event you have questions regarding the estimated delivery of your item, please contact us at email@example.com.
Lost or Damaged Items
You understand and agree that NOBLE GENTLEMEN shall not be liable for any direct or indirect damage done by any of the services we provide. NOBLE GENTLEMEN also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused by shipping are to be taken up by you with the shipping company directly. NOBLE GENTLEMEN will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company to make a claim.