Help & FAQs

I made a mistake. How do I cancel or change an order?

We understand that errors can happen when checking out. If you need to cancel an order, we will do our best to do so; however, once the order has been received by our warehouse we are unable stop the process. Don’t stress though, we've got you!

If you need to make amendments, please email within 2 hours of placing your order. Any requests received outside of the 2 hour window may not be processed in time before your order is released for shipment.

I only received some of the items in my order, what's happening with the rest?

Sometimes our web orders can come from multiple warehouse facilities. If you only receive part of your shipment, don’t worry - you’ll receive tracking on your other goods as they ship. Just drop us an email at, and a customer service representative will be glad to look into it for you.

I didn't receive a confirmation email, did my order go through?

On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records. In the event you're concerned with your order not being received, feel free to reach out to us at - we'll be happy to provide some clarity.

Why was my credit card charged multiple times?

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Noble Gentlemen - rather, your card company has put a hold on it for you while you check out. If your address information fails to validate (i.e., your shipping and billing addresses are not the same), your payment will then be declined. Your credit card company will release the authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be authorized multiple times.

I didn’t receive a tracking number, when can I expect to receive this?

All domestic orders are shipped with in 24 hours of submission. International orders take a little longer to process, therefore you can expect to receive a notification within 48 hours of submission. There is a possibility that the email may have been sent to your spam folder - we advise checking here when in doubt.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our warehouse, we will reach out to the customer in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.